About Mentor

Daniel Austin

Director

Employee engagement and customer experience are linked. Intrinsically. And in my mind, there’s no reason that they should ever be separated. Engaged employees provide better customer service – and a great customer experience drives both top-line and bottom-line growth. This fundamental vision and strategy is what has: ✅ Improved local contact center ranking from last place to #2 in just 2 years ✅ Supported up to $15B in annual revenue ✅ Achieved consistent service levels of 90% ✅ Driven employee engagement into the top 10%, companywide, for 6 consecutive years ✅ Handled a huge volume calls (especially during open enrollment) of 120K+ per month ✅ Enabled us to hit our annual 1M new member goal 6 months early (2018) I’m also a fan of how customer care technology is constantly evolving – early in my career, I used heat maps to identify areas of opportunity and successfully increased not only conversions (29%) but also helped my team exceed sales quotas by up to 180%. “To win in the marketplace, you must first win in the workplace.” – Doug Conant

About Program

Building a Solid Business Plan

Do you have the next multi million dollar e-commerce site sitting in your daydreams still?!?

Time to put some structure in place and build your 5 star business plan that will for sure be the foundation you and your team will need to ensure success. 

I bring over ten years of leadership exercise, and have built several small businesses that are thriving today. 

2 Days Trial
200
USD

monthly

Program Feature

Personal Chat
2 Video Calls
English

Expected Prerequisites

  • None
2 Days Trial
200
USD

monthly

Objective and Expectations

  • Have a solid business plan in hand
2 Days Trial
200
USD

monthly